How do we keep our virtual clients happy? By offering stellar customer service, of course! Here are 10 things we can do to make sure our hard-earned clients trust us, keep returning, and recommend us to others: The bottom line is this: Top notch customer service creates endorsements, prevents business failure, and generates referrals. A …
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MAKE YOUR VIDEO CALL BACKGROUND ROCK
Video meetings and virtual social hours aren’t going anywhere. Invest a little time with your setup by following these four easy steps: 1. Add natural lighting – This is best. Place your desk where there’s a window (or good natural light) in front of, or to the side of, your face. Light behind you will …
CALCULATE YOUR HOURLY RATE QUICKLY AND EASILY
Figuring your hourly rate is actually a simple process. Whether you are going to bill hourly, with a flat fee, or with a monthly retainer, you need to know what your time is worth. *Knowing how much to charge is mostly about understanding what your business goals are. Step 1 – Business expenses are a part …
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WRITING THE PERFECT ELEVATOR PITCH
In this day of meetups, having an elevator pitch in your arsenal of personal marketing tools has become a much-used feature. What’s an elevator pitch? An elevator pitch is a brief, persuasive speech that you use to ignite the interest of your audience about what you do. The reason it’s called an elevator pitch is …
A VIRTUAL ASSISTANT CAN HELP YOU MANAGE YOUR TIME
You will never find time for anything. If you want time, you must make it.” ~Charles Bu A new business owner tries to do it all: Return calls and send emails, set up meetings, handle the bookkeeping, prepare reports. That kind of activity can drain a solopreneur or startup quicker than anything. And what about …
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WHY IS IT SO DIFFICULT TO ASK FOR HELP?
Requesting assistance during times of need in the workplace is something many people have trouble doing. It is human nature not to want to seem weak, needy or incompetent. (Do any of these ring a bell?) We want to appear adept, educated, prepared, and in control. But what if that wave of overwhelming stress is …