How do we keep our virtual clients happy? By offering stellar customer service, of course!
Here are 10 things we can do to make sure our hard-earned clients trust us, keep returning, and recommend us to others:
- Follow up with them, especially if it has been a while since you connected with them.
- Ask for feedback, welcome it, and use it!
- Take time to get to know your clients by learning what they need and personalizing your service to fit them.
- Keep your attitude of gratitude (say thank you). Some creative ways to thank your clients include mailing a handwritten note, giving a discount, or providing something extra like a goodie or a free sample.
- Be friendly, always.
- Focus on building the business relationship by showing that you care. An easy way to do this is by using your clients’ names at least three times during a conversation.
- Know every single aspect of what you provide so that you can convey it to your clients.
- Listen: Give your full attention when your clients are talking.
- Respond quickly, within 24 hours if at all possible.
- Last but certainly not least, keep your promises. Clients remember if you deliver. What if you break your promise? Immediately do something to make up for it and rebuild trust.
The bottom line is this: Top notch customer service creates endorsements, prevents business failure, and generates referrals. A little extra effort goes a long way!